Service Request Ticket

Service Request Information

CONTACT	Name	Hansen, Jennifer	Date	Feb 07, 2020 10:42 AM
	Department	Service Learning & Career Development	Phone	88652
	Location		Email	hansenj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141192 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2ZYKV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	2ZYKV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe CC 20** FULL SERIALIZED DESKTOP TRANSFERRED JULY2017 SR64287;
	Wired NIC	98:90:96:D9:BA:8D

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 11, 2020 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 11, 2020 08:54 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Reggie Johnson	Feb 11, 2020 08:54 AM	Called and it looks like her wifi issues have been resolved.	Add Attachment
Shandelle Plasker	Feb 07, 2020 04:58 PM	Fixed the printing issue she was having. Can someone please contact her about her internet issue. Maybe do a hardware scan on it. She will explain what is going on with it when you call her.	Add Attachment
Stephanie Magee	Feb 07, 2020 11:05 AM	**This is an email** I am heading into 5 meetings back to back. will be available after 2:30 today.	Add Attachment
Stephanie Magee	Feb 07, 2020 10:42 AM	my computer doesn't seem to be talking to our printer well. What I send is not what comes out. my number on my computer is 20141192 also my laptop doesn't connect to the internet all the time. I have even plugged in my yellow cord from my hard drive into my laptop to reboot it's brain, and that hasn't ensured that I can connect every time. it's random too. it's number is 20180341	Add Attachment