Service Request Ticket

Service Request Information

CONTACT	Name	Williams, Kristie	Date	Feb 07, 2020 02:03 PM
	Department		Phone
	Location		Email	williamsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141222 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FBWHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	FBWHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop FEB2017
	Wired NIC	98:90:96:D6:03:13

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Feb 10, 2020 10:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Feb 07, 2020 04:57 PM	Set it up and she's good to go!	Add Attachment
Katherine Reynoso	Feb 07, 2020 03:35 PM	Task reassigned to Gino Salazar.	Add Attachment
Katherine Reynoso	Feb 07, 2020 02:53 PM	Someone did it?	Add Attachment
Megan Thibeault	Feb 07, 2020 02:48 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Megan Thibeault	Feb 07, 2020 02:48 PM	double check W#	Add Attachment
Alix Karkanen	Feb 07, 2020 02:03 PM	Kristie says that someone came by to move things, unplugged her computer and then 'forgot how to plug it back in'. Would like someone sooner than later	Add Attachment