Service Request Ticket - # 75413

Service Request Information

CONTACT Name Otto, Jenna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2020 09:17 AM
Department Health & Exercise Science Phone 88908
Location Email ottoj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20110705[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Fijitsu ScanSnap S1500 Instant PDF Multi Sheet-Fed Scanner #PA03586-B005
Serial No. 302823 Location PDR 2023 Giveaway
TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Feb 26, 2020 08:29 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Feb 26, 2020 08:29 AM 
****This is an email****
Shandelle,

Actually, it's been working fine.  I haven't 
had a problem since you were over.

Jenna
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Shandelle Plasker Feb 26, 2020 07:06 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Feb 26, 2020 07:06 AM 
****This is an email****
Hi Jenna,
Unfortunately, our office does not have the CD 
installer for your ScanSnap machine. I looked 
into it and I can not find a solution for your 
issue besides a reimage.
Please let me know if this is what you would 
like to do and I can get a loaner machine setup 
for you.
Thank you,Shandelle
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Shandelle Plasker Feb 11, 2020 10:40 AM 
I went down there yesterday. I can't seem to find 
the driver online for this specific scanner. I am 
doing more research on how I can fix this.
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Stephanie Magee Feb 10, 2020 09:20 AM 
****This is an email****
Computer is #20160148[Edit Inv] and scanner is #20110705[Edit Inv].  
I will be in the office until 11:45am and then 
again after 1:30pm until 5:00pm.

Thanks,
Jenna
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Stephanie Magee Feb 10, 2020 09:18 AM 
I have screenshot of the error but I cant attach 
images
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Stephanie Magee Feb 10, 2020 09:17 AM 
asked for wOUs
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Stephanie Magee Feb 10, 2020 09:17 AM 
****This is an email****
This morning, my scanner wasn't working - it 
had power and was connected to the computer and 
when I went into the printers & devices it had 
a message that said I need a WIA driver to use 
the device.  Screenshot of the error message is 
attached.  This happened last week and I was 
able to fix it then, by restarting my computer, 
which worked again today.  While it's not a 
huge deal, since I have so far been able to fix 
the issue when it happens, it would be nice if 
I didn't have to restart my computer every time 
I need to use my scanner.  Is this something 
that you can help me with?
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