Service Request Ticket

Service Request Information

CONTACT	Name	Poage, Kimberly	Date	Feb 10, 2020 12:25 PM
	Department	Deaf Studies and Professional Studies	Phone	88758
	Location		Email	poagek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190230 (opens in a new window)	Bldg/Room	ITC
	Service Tag	HV0V1X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	HV0V1X2	Location	GFA Pool
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER from laptop W#20130408 SEPT2019 SR73809: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D);
	Wired NIC	C8:F7:50:86:6C:78
	Wireless NIC	DC:FB:48:D2:78:1E

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 11, 2020 08:49 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 11, 2020 08:49 AM	Rebooted the docking station and the laptop and checked drivers. The laptop is fully charged and the dock is working correctly. Not sure what was causing the issues.	Add Attachment
Reggie Johnson	Feb 11, 2020 08:27 AM	Task reassigned to Reggie Johnson.	Add Attachment
Alix Karkanen	Feb 10, 2020 01:56 PM	Has to head out now, but will leave her office open. If you need to take the laptop please send her an email or leave her a voicemail with the details.	Add Attachment
Alix Karkanen	Feb 10, 2020 12:25 PM	Kim's laptop is plugged in and the charging light is on, but the laptop will not turn on. She has a student meeting at 12:45 but just go ahead and knock when you go by.	Add Attachment