Service Request Ticket - # 75418

Service Request Information

CONTACT Name Ulveland, Dana R.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 10, 2020 01:16 PM
Department Education & Leadership Phone 88039
Location Email ulvelad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180661[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #Z0UK
Serial No. SFVFY71YUHV2H Location Battery problems pdr

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.14 (Mojave) Software MSDesktopEdOffice201*MAC XXXX2018007938; TRANSFER- MAC OS app via VPP Managed distribution to Apple ID for work and home use-- Apple Final Cut Pro v10.2.3 VISA2015005237, & Apple Logic Pro X v10.2.2 VISA2015005360,

Wireless NIC 38:F9:D3:70:21:A3


Bluetooth NIC 38:F9:D3:6A:23:77

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 25, 2020 12:03 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 25, 2020 12:03 PM 
Dropped off adapter.
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Katherine Reynoso Feb 25, 2020 11:50 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Feb 25, 2020 11:50 AM 
Task reassigned to Katherine Reynoso.
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Reggie Johnson Feb 25, 2020 11:50 AM 
delivering the adapter
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Katherine Reynoso Feb 25, 2020 11:50 AM 
Task reassigned to Reggie Johnson.
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Joe Collinsworth Feb 25, 2020 10:58 AM 
Left vm
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John Rushing Feb 13, 2020 01:26 PM 
Returned device tracking number: 3903 5972 1644
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John Rushing Feb 13, 2020 01:24 PM 
RMA #RMA991017928 from monoprice
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Katherine Reynoso Feb 12, 2020 09:30 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 12, 2020 08:57 AM 
We don't have extras of his adapter. I wanted to 
see if he was missing any adapters. If not we need 
to warranty, and provide a couple of adapters to 
get him on his monitors.
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Katherine Reynoso Feb 12, 2020 08:51 AM 
I called and let him a voicemail to schedule an 
appointment.
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Alix Karkanen Feb 10, 2020 01:16 PM 
Dana brought back an adapter that doesn't seem 
to be working right.
Power works, no internet, USB ports not 
working, he did clear his Pram to see if that 
would help. He's in all day Wednesday, but you 
can drop a new one off to him whenever his door 
is open. The broken one is in the in box!
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