Service Request Ticket

Service Request Information

CONTACT	Name	Navarete, Briana	Date	Feb 10, 2020 01:29 PM
	Department	Admissions Office	Phone	88193
	Location		Email	navareteb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170820 (opens in a new window)	Bldg/Room	WEL 110
	Service Tag	B28BMN2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	B28BMN2	Location	Group Visit Coordinator, student station Student A
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:2E:0C:AE

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 28, 2020 07:49 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Feb 13, 2020 03:58 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Feb 13, 2020 03:58 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Feb 13, 2020 03:58 PM	Please help the student connect to the printer. They are working from 9 to 1 tomorrow.	Add Attachment
Shandelle Plasker	Feb 11, 2020 10:39 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 11, 2020 10:39 AM	**This is an email** Hi Briana, I have a service request to set up a student worker with printing. Sorry, we missed the available time for the student yesterday. Is there another day and time I can stop by to help with this. Shandelle	Add Attachment
Shandelle Plasker	Feb 11, 2020 10:36 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Alix Karkanen	Feb 10, 2020 01:29 PM	Briana has a student worker who can't get her computer to connect to a printer. The student will be in after 2 today.	Add Attachment