Service Request Ticket - # 75428

Service Request Information

CONTACT Name Rhoads, Carlie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 11, 2020 10:00 AM
Department The Research Institute Phone 88328
Location Email rhoadsc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130614[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag GYB2YY1 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. gyb2yy1 Location Going to PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0093413

Wired NIC F0:1F:AF:68:A1:2F


Wireless NIC 0C:8B:FD:EE:09:0D


Bluetooth NIC 0C:8B:FD:EE:09:11

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 11, 2020 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 11, 2020 11:33 AM 
****This is an outgoing email****
Hi Carlie,

Your laptop is done being updated and ready to 
return to you. Please let me know when you are 
available and we will deliver it or you can come pick it 
up at our office.
Thank you!
Joe
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Public
Joe Collinsworth Feb 11, 2020 11:29 AM 
Done and ready. In outbox
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Joe Collinsworth Feb 11, 2020 10:58 AM 
Started
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Alix Karkanen Feb 11, 2020 10:58 AM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Feb 11, 2020 10:00 AM 
Carlie dropped off a computer (in the inbox) that 
she needed updated to windows 10, but Shandelle 
suggested a re image. Let her know when its ready 
to go!
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