Service Request Ticket

Service Request Information

CONTACT	Name	Addington, Aislinn	Date	Feb 12, 2020 08:27 AM
	Department	Abby’s House	Phone	89657
	Location		Email	addingtona@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150202 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	FFCJ462	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	FFCJ462	Location	PDR pile - drive out
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Desktop Ed license XXXX2015004715
	Wired NIC	F8:CA:B8:08:C6:84
	Wireless NIC	DC:53:60:64:A8:39
	Bluetooth NIC	DC:53:60:64:A8:3D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	Feb 13, 2020 02:23 PM	returned	Add Attachment
Alix Karkanen	Feb 12, 2020 01:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Feb 12, 2020 01:02 PM	Will bring back tomorrow by end of day	Add Attachment
Alix Karkanen	Feb 12, 2020 01:01 PM	Picked up at 1!	Add Attachment
Gino Salazar	Feb 12, 2020 10:36 AM	Task reassigned to Service Request Desk.	Add Attachment
Gino Salazar	Feb 12, 2020 10:36 AM	Have her log in with ethernet	Add Attachment
Gino Salazar	Feb 12, 2020 10:34 AM	leaving with the front desk for when she picks it up	Add Attachment
Gino Salazar	Feb 12, 2020 10:34 AM	Added it to the loaners and checkout system, please let her know to fill out the loaners and checkout thing on her portal	Add Attachment
Gino Salazar	Feb 12, 2020 10:14 AM	Task reassigned to Gino Salazar.	Add Attachment
Lourdes Salazar	Feb 12, 2020 08:27 AM	Loaner laptop needed for meeting.	Add Attachment