Service Request Ticket - # 75439

Service Request Information

CONTACT Name McMahan, Ethan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2020 09:49 AM
Department Behavioral Sciences Division Phone 88634
Location Email mcmahane@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140867[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag JXB4C42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. JXB4C42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D8:B0:7E

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 17, 2020 04:48 PM 
I actually just reimaged this machine, the last 
message was for another ticket. After reimaging 
I installed drivers and additional software.
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Reggie Johnson Feb 17, 2020 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 17, 2020 11:15 AM 
upgraded to the latest windows 10 version. 
reinstalled drivers and added additional software.
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Reggie Johnson Feb 12, 2020 11:39 AM 
Task reassigned to Reggie Johnson.
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Lourdes Salazar Feb 12, 2020 09:49 AM 
Computer is slow to do everything. Does not load and 
takes a couple to start. He has tried restarting, 
different browsers, etc. cant access anything on 
computer with normal speed.
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