Service Request Ticket - # 75441

Service Request Information

CONTACT Name Smith, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2020 11:44 AM
Department Phone 88043
Location Email smithmj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190906[Edit Inv] (opens in a new window) Bldg/Room WEL 226
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFC29GNL410 Location Ana Karaman, VP of Finance and Administration

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wireless NIC F8:FF:C2:68:23:E6


Bluetooth NIC F8:FF:C2:5A:F2:C9

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 14, 2020 01:01 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Feb 14, 2020 01:01 PM 
Also brought back his dock and pens
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Katherine Reynoso Feb 14, 2020 12:59 PM 
He said he didn't want to keep the surface. He 
said as long as we keep it for two weeks just in 
case. 20160787[Edit Inv]
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Katherine Reynoso Feb 14, 2020 12:13 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 13, 2020 04:22 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Feb 13, 2020 04:22 PM 
****This is an email****
Open all day tomorrow and Monday

Sent from my iPhone
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Stephanie Magee Feb 13, 2020 04:22 PM 
Task reassigned to Katherine Reynoso.
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Stephanie Magee Feb 13, 2020 04:22 PM 
****This is an email****
Open all day tomorrow and Monday
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Katherine Reynoso Feb 13, 2020 04:17 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Feb 13, 2020 04:17 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Feb 13, 2020 04:16 PM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding 
service request #75441

Description: NEW EQUIP SETUP: Apple 13in 
MacBook ProW#20190906[Edit Inv]  with dockW#20190907[Edit Inv] to 
Michael Smith PP117 (order#11247)

I'm Katherine with UCS. We have finished 
installing basic software and we setup the VPN 
access you requested. The MacBook and dock are 
both ready for delivery now. If you can send me 
a list of preferred times and dates where a 
tech can come by to deliver and setup these 
items, it would be appreciated. Let me know if 
you have any questions, or call our front 
office at 503-838-8925.

Thank You,
Katherine Reynoso
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Katherine Reynoso Feb 13, 2020 04:14 PM 
I was able to installed the VPN Acess, install 
the firmware updates for the caldigit dock 
while connected. It looks like it's good to go. 
Will still need to show him how to use the VPN 
and login etc.
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Megan Thibeault Feb 13, 2020 01:08 PM 
Make sure you setup his printer and network drives, show him how to reconnect to them
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Tricia Flaherty Feb 12, 2020 12:32 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Feb 12, 2020 11:56 AM 
All of this NEW equipment is on the Inventory Counter shelf in ITC008 with NEW Equip SETUP form.  He has 
Specifically requested to be setup with VPN ACCESS.  

For more info on Dual Display setup and the Caldigit TS3 Plus see: https://www.youtube.com/watch?
v=bU6zZqbyz7I&feature=youtu.be
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Tricia Flaherty Feb 12, 2020 11:44 AM 
Michael Smith has ordered an Apple Laptop W#20190906[Edit Inv] and a Dock 
W#20190906[Edit Inv] to use instead of his current Surface Pro Laptop 
W#20160787[Edit Inv].  He will want to hook up two external displays he 
currently has W#20140017[Edit Inv] and W#20090970[Edit Inv].  His order includes a 
USB-C to DP adpater and DP cable to make sure both monitors can 
attach via their DP  Ports.  One to the dock itself and second may 
need to hook to 2nd USB-C port on laptop to achieve 2 external 
displays. Make sure to update firmware on dock so that no issues 
arise( CalDigit  has listed firmware on website:  
https://downloads.caldigit.com/
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