Service Request Ticket - # 75450

Service Request Information

CONTACT Name Bolen, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2020 04:49 PM
Department Human Resources Phone 88552
Location Email bolenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181077[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 883TDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 883TDW2 Location Emergency Lab Shelf

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E5:C5:05

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Feb 18, 2020 04:14 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Feb 18, 2020 04:14 PM 
Delivered and brought back old computer.
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Gino Salazar Feb 18, 2020 09:48 AM 
Kat please deliver this whenever you are in after 1 today
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Gino Salazar Feb 18, 2020 09:48 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 14, 2020 04:20 PM 
Running diagnostics because its still being slow.
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Katherine Reynoso Feb 14, 2020 12:11 PM 
Task reassigned to Gino Salazar.
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Katherine Reynoso Feb 13, 2020 02:25 PM 
She said she didn't want her bookmarks backed up. 
But I'll get the reimage started at 4:30PM, just 
in case she finds that there is something she 
didn't back up. About two hours.
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Gino Salazar Feb 13, 2020 01:28 PM 
Task reassigned to Katherine Reynoso.
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Gino Salazar Feb 13, 2020 01:28 PM 
Please when you take it over back up her bookmarks please
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Gino Salazar Feb 13, 2020 01:26 PM 
The loaner is ready to go.
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Gino Salazar Feb 13, 2020 01:24 PM 
20130916[Edit Inv]
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Gino Salazar Feb 13, 2020 01:10 PM 
Im checking the loaner before we deliver it
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Megan Thibeault Feb 13, 2020 09:39 AM 
Task reassigned to Gino Salazar.
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Alix Karkanen Feb 12, 2020 04:49 PM 
Kathy says it took her 20 minutes to open all her 
programs this morning. Prob needs a reimage. She 
will be in all day tomorrow
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