Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Sybille	Date	Feb 13, 2020 11:28 AM
	Department	The Research Institute	Phone	88560
	Location		Email	guys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160747 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	2KHBYF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	2KHBYF2	Location	PDR
	CPU	Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; TRANSFER FROM W#20130445 Adobe Acrobat XI Pro(v.11) from P0093203, ASEBA - Child behavior checklist #620E - AGES l½-5 ASEBA- PC MODULE from VISA2016005674 ORDER9404 SEPT2016; VISA2018008604 expires 1-31-2020-SPSS Statistics Premium Faculty Pack from P01059751 til 12-31-2018( SPSS Statisticsv25, Amosv25 in,SamplePowerv3: see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack; IBM SPSS Modeler PersonalAuthUser Term license 11-30-16 to 11-29-2017 from P0102937 DEC2016 (9585)
	Wired NIC	D4:81:D7:95:52:C3
	Wireless NIC	A8:6B:AD:29:F7:2D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 13, 2020 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 13, 2020 02:08 PM	i have done temporary updates/fixes for her. IF SHE HAS ISSUES AGAIN IN THE FUTURE WE WILL REIMAGE. SHE HAS AGREED TO THIS.	Add Attachment
Megan Thibeault	Feb 13, 2020 11:34 AM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Feb 13, 2020 11:28 AM	Sybille is having trouble opening her calendar and the website seems to be running slow for her. She also mentioned having trouble with screen sharing. She may be in a meeting in her office, but you can come in.	Add Attachment