Service Request Ticket - # 75463

Service Request Information

CONTACT Name Shumake, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2020 10:50 AM
Department Business Services Phone 88169
Location Email shumakej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141203[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FXYKV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. FXYKV42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D9:B9:C4


TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public

Entered by Date Memo
Shandelle Plasker Feb 17, 2020 11:51 AM
Did not realize this was complete. Forget what I 
pasted below.
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Shandelle Plasker Feb 17, 2020 11:50 AM
****This is an email****
Hello,
I was moved awhile back into my current office 
101D. My computer set up is good and 
configured.
I am simply asking to please have someone come 
over and hook up the computer that someone in 
our office has placed in the vacant 101B office 
per our director's request. He would like to 
have the computer up and in working order. I 
was simply giving you a heads up that whoever 
placed the computer pieces in that office did 
not place all the needed pieces. I have not 
been included in any information. Because the 
box says 101j. I simply added it on the box 
number you requested.

Please note: Shandelle will be setting up the 
printer and the printer and correlating cords 
is set aside. 

Thank you,
Jessica Shumake
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Peter Puettmann Feb 17, 2020 10:01 AM
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Feb 17, 2020 10:01 AM
done 
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Megan Thibeault Feb 14, 2020 12:07 PM
Task reassigned to Peter Puettmann.
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Stephanie Magee Feb 14, 2020 11:47 AM
Peter is heading over to figure out what they 
are talking about. From what I can gather, 
there is a computer in 101B that needs to be 
set up but is missing two cords. 
We had nothing to do with this move
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Stephanie Magee Feb 14, 2020 10:50 AM
****This is an email****
I recently moved offices and so another box 
(20141203[Edit Inv] from room101J) and monitor (20101367) 
were moved into the office to replace the 
computer moved to 101D.
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Stephanie Magee Feb 14, 2020 10:50 AM
I guess the computer is already moved but they are 
missing those cables? 
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Stephanie Magee Feb 14, 2020 10:50 AM
****This is an email****
Hello,
The Business Office is requesting that the 
computer be set up in office 101B. Because it 
the computer for this office is being pieced 
together it looks like a few things are 
missing:
The cord that plugs the computer to the box
The cord that plugs the box into the power 
outlet
There might be others I just stopped at this 
point because we needed more parts.

Shandell said to let her know once we have the 
computer set up so that she could set up the 
new printer so I have added her to this email 
also. 
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