Service Request Ticket - # 75470

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2020 08:08 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140650[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ0JYF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298

Wired NIC 98:5A:EB:CD:C4:25


Wireless NIC AC:29:3A:93:48:EF


Bluetooth NIC AC:29:3A:93:48:F0

TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 17, 2020 12:33 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 17, 2020 12:33 PM 
Done
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Joe Collinsworth Feb 17, 2020 09:03 AM 
Started
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Joe Collinsworth Feb 17, 2020 08:22 AM 
****This is an outgoing email****
Hi Konnie,
Following up on this task to upgrade your Mac OS, 
please let me know when you're available and I'll 
come get started on it. The upgrade will probably 
take about an hour. I can bring you a loaner computer 
if needed.
Thank you!
Joe
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Public
John Rushing Feb 17, 2020 08:20 AM 
Task reassigned to Joe Collinsworth.
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John Rushing Feb 17, 2020 08:08 AM 
She would like to upgrade her OS. She is currently 
on macOS 10.12.6.  You will need to use Google to 
search for the macOS 10.14 since Apple hides the 
last OS in the App Store.
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