Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Feb 17, 2020 02:12 PM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160537 (opens in a new window)	Bldg/Room	DFSC 201
	Service Tag	HB61ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB61ND2	Location	Smart Classroom Instructor Station, DFSC201
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D3:97:2F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Feb 17, 2020 03:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Feb 17, 2020 03:22 PM	It was muted on the touch panel. I remotely un- muted it.	Add Attachment
Alix Karkanen	Feb 17, 2020 03:11 PM	**This is an email** It started work in the middle of her lecture.	Add Attachment
Alix Karkanen	Feb 17, 2020 02:13 PM	**This is an email** It was on speakers, with no sound, so I changed it to the internal option still with no luck. We also made sure that the wall pad thing said computer for sound.	Add Attachment
Alix Karkanen	Feb 17, 2020 02:12 PM	**This is an email** The instructor stand #20160537 in DSC 201 is not putting out sound. The professor can do without it today, but she needs it for Wednesday's lecture. The lab is available from 3 today, until 2 on Wednesday. --	Add Attachment