Service Request Ticket - # 75478

Service Request Information

CONTACT Name Caires-Hurley, Jaclyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 18, 2020 08:17 AM
Department Education & Leadership Phone 89322
Location Email hernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170674[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W2479HV29 Location Mac Loaner Box

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A1:AC:99


Bluetooth NIC 8C:85:90:A1:70:2C

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Feb 25, 2020 04:49 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 25, 2020 04:49 PM 
added admin rights and added printer drivers.
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Reggie Johnson Feb 25, 2020 09:46 AM 
dropped off 20170674[Edit Inv] and picked up loaner 20150642[Edit Inv]
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Reggie Johnson Feb 24, 2020 03:25 PM 
****This is an outgoing email****
Hi Jaclyn,

I need some additional information regarding 
service request #75478

Description: Ransomware found on W20170674 will 
need reimage

Looks like your cpu is ready to be delivered back 
to you. When is a good date and time for a UCS 
Tech to visit your office and drop off your 
laptop?

Thank,

Reggie 
UCS Tech
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Public
Bradley Karkanen Feb 24, 2020 03:22 PM 
It is in the OUT box
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Bradley Karkanen Feb 24, 2020 03:21 PM 
Task reassigned to Reggie Johnson.
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Bradley Karkanen Feb 24, 2020 02:38 PM 
I finished the image on this. I put her files in 
/Users/Shared. She will need to move them to her H 
Drive when she gets logged in.
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Megan Thibeault Feb 24, 2020 02:37 PM 
Task reassigned to Bradley Karkanen.
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Brittany Franklin Feb 24, 2020 02:36 PM 
Computer has been reimaged, her files were saved off to a hard drive 
and added to the reimage.
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Brittany Franklin Feb 19, 2020 03:15 PM 
Task reassigned to Brittany Franklin.
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Brittany Franklin Feb 19, 2020 03:14 PM 
Left her a voicemail and email, then she called me back. Peter went 
to get the computer and brought it back to the office. Michael Ellis 
now has it and will deal with it tomorrow.
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Joe Collinsworth Feb 19, 2020 08:06 AM 
Left vm
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Gino Salazar Feb 18, 2020 08:59 AM 
She hasn't hit me back yet but I will update this when she 
does and if she doesn't at all imma just pull up
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Gino Salazar Feb 18, 2020 08:48 AM 
Her office hours are 11:00-1:00pm tomorrow
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Megan Thibeault Feb 18, 2020 08:27 AM 
Gio is also going to stop by!
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Gino Salazar Feb 18, 2020 08:18 AM 
Sending email
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Brittany Franklin Feb 18, 2020 08:17 AM 
Please find and reimage W20170674, highest priority as ransomware tried to lock down the computer.


What happened: We detected ransomware trying to encrypt files.

Where it happened: W20170674

Path: ∕Applications∕Screencast-O-Matic v2.0.app∕Contents∕MacOS∕launcher

What was detected: CryptoGuard

User associated with device: W20170674\hernandezj

How severe it is: High
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