Service Request Ticket

Service Request Information

CONTACT	Name	Gonzalez, Heather	Date	Feb 18, 2020 08:41 AM
	Department	College of Liberal Arts and Sciences	Phone	88488
	Location		Email	gonzalezh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161004 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	154ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	154ZKH2	Location	2 wks 5/9/24 - Heather Gonzalez
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER from W#20121252: Wasp InventoryControl RF Professional Software VISA2017007754 SR68654;
	Wired NIC	50:9A:4C:46:0B:F9

TECHS	Submitted by	Reggie Johnson	Contact	rjohnson17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 06, 2020 04:14 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Mar 06, 2020 04:14 PM	Delivered and set it back up	Add Attachment
Reggie Johnson	Feb 25, 2020 09:49 AM	Task reassigned to Gino Salazar.	Add Attachment
Reggie Johnson	Feb 24, 2020 03:21 PM	Looks like I forgot to back up the db before wiping the machine. So I think her db is gone. We tried to run recovery software but it didn't find the backup file.	Add Attachment
Reggie Johnson	Feb 21, 2020 02:16 PM	Added drivers for her labeller/barcode maker and installed inventory control software and connected her to her db. Gave Heather admin rights.	Add Attachment
Gino Salazar	Feb 21, 2020 02:16 PM	Task reassigned to Reggie Johnson.	Add Attachment
Gino Salazar	Feb 21, 2020 02:05 PM	Task reassigned to Gino Salazar.	Add Attachment
Reggie Johnson	Feb 18, 2020 08:43 AM	needs to get her WASP software transferred Software Recorded on T:\WASP\InventoryControl_v7_3	Add Attachment
Reggie Johnson	Feb 18, 2020 08:41 AM	Swapped with loaner 20130731, reimaged cpu, need to reinstall server software once complete.	Add Attachment