Service Request Ticket

Service Request Information

CONTACT	Name	Scott, Karen	Date	Feb 18, 2020 09:46 AM
	Department	Humanities Division	Phone	88906
	Location		Email	scottk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160988 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	15BYKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15BYKH2	Location	Extra desktop shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:45:E2:AA

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Feb 26, 2020 09:12 AM	Reinstalled acrobat. all good now	Add Attachment
Joe Collinsworth	Feb 26, 2020 08:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Feb 26, 2020 08:46 AM	Wrong task. 75531	Add Attachment
Lourdes Salazar	Feb 26, 2020 08:28 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lourdes Salazar	Feb 26, 2020 08:28 AM	Same problem as before. Would like someone to come and assist.	Add Attachment
Joe Collinsworth	Feb 19, 2020 07:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Feb 19, 2020 07:37 AM	The file path was exceeding 218 characters because all of her folders have long names. When saving from an email she needs to rename the file with a shorter name. Had her test a shorter name and she was able to open the file.	Add Attachment
Gino Salazar	Feb 18, 2020 09:47 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Feb 18, 2020 09:46 AM	Trying to open some documents in the I Drive. When she goes to open all of them and then says she can't open them they have been moved, renamed or deleted which didn't happen.	Add Attachment