Service Request Ticket - # 75484

Service Request Ticket - # 75484

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Service Request Information

CONTACT	Name	Palmer, Brian	Date	Feb 18, 2020 12:15 PM
	Department	Facilities Services	Phone	88048
	Location		Email	palmerb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190911 (opens in a new window)	Bldg/Room	PP 131
	Service Tag	2602P23	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	2602P23	Location	HVAC station(contact is Brian Palmer)
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	C8:F7:50:FE:5E:D0

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Feb 20, 2020 02:16 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Feb 20, 2020 02:16 PM	i have done it	Add Attachment
Peter Puettmann	Feb 20, 2020 09:56 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 20, 2020 07:52 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Katherine Reynoso	Feb 19, 2020 08:59 AM	**This is an email** I think that is all we need. Set up ASAP, anytime works for us. Office that the computer is being installed is ready. Thanks Brian Palmer Facility Services	Add Attachment
Katherine Reynoso	Feb 18, 2020 04:40 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Feb 18, 2020 04:40 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Feb 18, 2020 04:40 PM	**This is an outgoing email** Hi Brian, I need some additional information regarding service request #75484 Description: NEW EQUIP SETUP: Deliver OptiPlex 7070 SFF W#20190911 and monitor W#20190912 to PP131 (order#11835) I'm Katherine with UCS. We have finished installing basic software on your new computer like Office, Adobe DC, Firefox, etc. Is there any additional software that is needed on this computer? If not, the computer is ready to be delivered. Please, send me a list of preferred times and dates to setup this computer. If you have any questions feel free to contact our front office at 503-838-8925 Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Feb 18, 2020 02:56 PM	Done with image. Updating.	Add Attachment
Katherine Reynoso	Feb 18, 2020 12:26 PM	Started reimage.	Add Attachment
Tricia Flaherty	Feb 18, 2020 12:15 PM	For new HVAC system in Welcome Center and ITCa desktop system in on the Inventory counter in ITC008 with New Equip Setup form OptiPlex 7070 SFF W#20190911 and monitor W#20190912 to PP131 Brian Palmer, he needs as soon as possible to work with contractors on those projects ASAP	Add Attachment