Service Request Ticket

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Service Request Information

CONTACT	Name	Vala-Haynes, Emily	Date	Feb 18, 2020 02:03 PM
	Department	Health & Exercise Science	Phone	89256
	Location		Email	valahaynese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140350 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MNM1Q3DV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from P0095903;2nd install of STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017
	Wired NIC	0C:4D:E9:D0:55:DD
	Wireless NIC	90:FD:61:F1:1A:2C
	Bluetooth NIC	90:FD:61:F1:1A:2D

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Mar 03, 2020 01:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Mar 03, 2020 01:55 PM	Computer is in the office going to pdr.	Add Attachment
Katherine Reynoso	Feb 28, 2020 03:56 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Katherine Reynoso	Feb 28, 2020 03:39 PM	She is coming to check if she needs something off the hardrive. You will need to use a loaner laptop to check everything.	Add Attachment
Katherine Reynoso	Feb 28, 2020 03:27 PM	**This is an outgoing email Hi Emily, I need some additional information regarding service request #75488 Description: Computer is dead I'm just checking-in with you regarding computer W210140350. You dropped it with us about a week ago. We weren't able to get the computer working, it is completely black. However, we were able to get the hard-drive working, so we can at least get your files off the computer. Let me know if this is something you want to do. You can email me or call our front office at 503-838-8925. -Katherine reynoso	Add Attachment Public
Katherine Reynoso	Feb 18, 2020 04:25 PM	Computer can't turn on. Completely dead, I emailed her to see if she wants her files off her computer. It's on the standup desk.	Add Attachment
Katherine Reynoso	Feb 18, 2020 04:14 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Feb 18, 2020 02:35 PM	**This is an outgoing email Hi Emily, I need some additional information regarding service request #75488 Description: Computer won't turn on I'm Katherine, I helped you earlier with your computer. It looks like your computer is completely dead. We were only able to turn it on for about a second before it died again. It looks like it is not GFA replaceable, and your department would have to purchase this if you want to replace it. However, the hardrive is still working, this means we can take the files off the computer. You can stop by later today to looks through your files if you would like. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Feb 18, 2020 02:03 PM	Computer won't turn on	Add Attachment