Service Request Ticket

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Service Request Information

CONTACT	Name	Loudenback, Audrey	Date	Feb 19, 2020 08:38 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	loudena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170673 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W245KHV29	Location	PDR pile
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:9A:C9:E3
	Bluetooth NIC	8C:85:90:9C:F3:55

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kreynoso15@wou.edu	88925

Tracking

Entered by	Date	Memo
Katherine Reynoso			Email Public
Entered by	Date	Memo
Katherine Reynoso	Feb 28, 2020 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Feb 28, 2020 03:18 PM	Delivered computer. It looks it glitched out once or twice. If it keeps happening, I think it might be the DP cord or dock.	Add Attachment
Katherine Reynoso	Feb 28, 2020 12:06 PM	I called and left a voicemail.	Add Attachment
Megan Thibeault	Feb 28, 2020 10:10 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Megan Thibeault	Feb 28, 2020 10:10 AM	Status changed from (3) Order in Process to (1) Pending	Add Attachment
Megan Thibeault	Feb 28, 2020 10:10 AM	Can you return this to the user, left laptop on your desk.	Add Attachment
Megan Thibeault	Feb 28, 2020 10:09 AM	Its back, it got a new logic board. Nothing was wiped	Add Attachment
Megan Thibeault	Feb 25, 2020 03:35 PM	Took to mailroom this afternoon. UPS tracking 1ZW821F30126584520	Add Attachment
Megan Thibeault	Feb 24, 2020 08:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 24, 2020 08:09 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Feb 24, 2020 08:09 AM	Called Apple, Ben is who I spoke with. Repair ID D447205247	Add Attachment
Joe Collinsworth	Feb 20, 2020 08:49 AM	Loaner 20150250	Add Attachment
Joe Collinsworth	Feb 20, 2020 08:43 AM	Her laptop 20170673	Add Attachment
Joe Collinsworth	Feb 20, 2020 08:43 AM	Her USB port is worn out and the machine will need to be warrantied. Gonna give her a loaner	Add Attachment
Katherine Reynoso	Feb 19, 2020 04:06 PM	Looks like its the second the USB-C	Add Attachment
Katherine Reynoso	Feb 19, 2020 04:03 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Bradley Karkanen	Feb 19, 2020 01:42 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Bradley Karkanen	Feb 19, 2020 01:41 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Feb 19, 2020 01:41 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Lourdes Salazar	Feb 19, 2020 08:38 AM	The monitor is either flashing when connected to laptop or not working and it glichy.	Add Attachment