Service Request Ticket

Service Request Information

CONTACT	Name	Cervantes-Almonte, Lisette	Date	Feb 19, 2020 09:59 AM
	Department	Abby’s House	Phone	89422
	Location		Email	cervantesalmontel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131105 (opens in a new window)	Bldg/Room	NONE
	Service Tag		Description	Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
	Serial No.	5DJBF12	Location	Going to PDR
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 from P0094370, TRANSFERRED TO AMY W#20130386 SPSS Statistics Campus Edition Standard Authorized User V 22(site license)
	Wired NIC	EC:F4:BB:3C:08:AA
	Wireless NIC	80:86:F2:6D:17:44
	Bluetooth NIC	80:86:F2:6D:17:48

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Stephanie Magee	Feb 20, 2020 04:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Stephanie Magee	Feb 20, 2020 04:30 PM	dropped off	Add Attachment
Gino Salazar	Feb 19, 2020 01:44 PM	The user was Addingtona so they are being added in on the portal side instead	Add Attachment
Shandelle Plasker	Feb 19, 2020 11:40 AM	Please have her sign this under my equipment checkouts in her portal.	Add Attachment
Shandelle Plasker	Feb 19, 2020 11:31 AM	She is barrowing this just for the day.	Add Attachment
Shandelle Plasker	Feb 19, 2020 11:30 AM	Task reassigned to Service Request Desk.	Add Attachment
Shandelle Plasker	Feb 19, 2020 11:30 AM	She will be picking this up at 1 PM. It is located at the front desk.	Add Attachment
Shandelle Plasker	Feb 19, 2020 11:19 AM	Giving Loaner 20131105 Charger: 20140486 and laptop bag.	Add Attachment
Lourdes Salazar	Feb 19, 2020 09:59 AM	Laptop needed for the day by 1pm	Add Attachment