Service Request Ticket

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Service Request Information

CONTACT	Name	Landon-Hays, Melanie	Date	Feb 19, 2020 04:14 PM
	Department	College of Education	Phone	89223
	Location		Email	haysm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20121142 (opens in a new window)	Bldg/Room	RWEC 123
	Service Tag		Description	Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
	Serial No.	C1MKT1JSDV30	Location	Melanie Landon-Hays, MIA 7/25 (was 123)
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.8 (Mountain Lion)	Software	MS Office 2011 Std for MAC from P0090519;
	Wired NIC	10:DD:B1:D8:2D:FA
	Wireless NIC	88:1F:A1:1D:41:6A
	Bluetooth NIC	88:1F:A1:1D:41:6B

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jul 29, 2021 08:02 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Lauryn Aronson	Jul 29, 2021 08:02 AM	she updated it herself	Add Attachment
Lauryn Aronson	Jul 19, 2021 09:37 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	Jul 19, 2021 09:37 AM	she'll bring her laptop in next wed at 10	Add Attachment
Lauryn Aronson	Jul 19, 2021 09:24 AM	**This is an outgoing email** Hi Melanie, We were just following up with you regarding a service request that we have for you. (#75501) Description: *Mac OS update I'm Lauryn with UCS. It looks like your MacBook Pro's operating system is out of date. We will need to update you to 10.15 or higher. Since your OS is out of date, you are at a higher risk of getting malware and viruses. This is a security risk, and any information on your laptop is at risk for attacks. Let me know when would be a good time and day to take care of this issue. If you have any questions, feel free to email me back or contact our front office at 503-838-8925. The service request ticket has not been updated for over a year. If this issue has been resolved, please let me know. Thank you, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Jul 07, 2021 01:42 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Jul 07, 2021 01:42 PM	**This is an outgoing email** I'm Lauryn with UCS. It looks like your MacBook Pro's operating system is out of date. We will need to update you to 10.15 or higher. Since your OS is out of date, you are at higher risk of getting malware and viruses. This is a security risk, and any information on your laptop is at risk for attacks. Let me know when would be a good time and day for one of the techs to come by and take care of this issue. If you have any questions, feel free to contact our front office at 503-838-8925.Hi Melanie, I need some additional information regarding service request #75501 Description: *Mac OS update I'm Lauryn with UCS. It looks like your MacBook Pro's operating system is out of date. We will need to update you to 10.15 or higher. Since your OS is out of date, you are at a higher risk of getting malware and viruses. This is a security risk, and any information on your laptop is at risk for attacks. Let me know when would be a good time and day to take care of this issue. If you have any questions, feel free to email me back or contact our front office at 503-838-8925. The service request ticket has not been updated for over a year. If this issue has been resolved, please let me know. Thank you, Lauryn Aronson	Add Attachment Public
Megan Thibeault	Jun 19, 2020 02:53 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Mar 04, 2020 09:43 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Katherine Reynoso	Feb 19, 2020 04:15 PM	Looks like she kept it from the COE to RWEC move.	Add Attachment
Katherine Reynoso	Feb 19, 2020 04:15 PM	**This is an outgoing email** Hi Melanie, I need some additional information regarding service request #75501 Description: *Mac OS update I'm Katherine with UCS. It looks like your MacBook Pro is currently running an outdated OS. We need to update it to the latest OS 10.14 (Mojave). This means your computer is at risk of cyberattacks and can lead to your information being stolen. Normally, updating the OS is about half a day depending on how much is saved on your computer. If you can let me know some dates and times that are most convenient for you, it would be appreciated. If you have any questions feel free to contact our front office at 503-838-8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Feb 19, 2020 04:14 PM	Needs to be updated to 10.14	Add Attachment