Service Request Ticket - # 75511

Service Request Ticket - # 75511

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Service Request Information

CONTACT	Name	Vaughn, Jennifer	Date	Feb 20, 2020 01:52 PM
	Department	Creative Arts/Art	Phone
	Location		Email	vaughnj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190061 (opens in a new window)	Bldg/Room	DFSC 101
	Service Tag		Description	Xerox Versalink C600/DNM Color Printer XPPS
	Serial No.	9RA682213	Location	DFSC 101 LAB printer (XPPS) replacement
	Model	C600/DNM	Hostname	printer-dev101wou.edu
	Notes	XPPS PROGRAM for supplies and repair large office printer(10-20 users) -Print Res1200 x2400 dpi -Max Print Size: 8.5x14in -Print Speed: 55 ppm -First Print Out Time: 8 Seconds -Automatic Duplexing; -5in Color Touchscreen; -Front-Side USB -150-Sheet Bypass & 550-Sheet Input Trays -Monthly Duty Cycle: 120,000 Pages -USB 3.0 & Ethernet; STUDENT TECH PRINTER WITH XPPS IP:140.211.114.84 Metered pin:	Ink/Toner Refill	Standard Capacity Toner Cartridges: Black: 6,000 pages6 106R03899 Cyan: 6,000 pages6 106R03896 Magenta: 6,000 pages6 106R03897 Yellow: 6,000 pages6 106R03898 High Capacity Toner Cartridges: Black: 12,200 pages6 106R03903 Cyan: 10,100 pages6 106R03900 Magenta: 10,100 pages6 106R03901 Yellow: 10,100 pages6 106R03902; Extra High Capacity Toner Cartridges: Black: 16,900 pages6 106R03919 Cyan: 16,800 pages6 106R03916 Magenta: 16,800 pages6 106R03917 Yellow: 16,800 pages6 106R03918 Cyan Drum Cartridge: 40,000 pages7 108R01485 Magenta Drum Cartridge: 40,000 pages7 108R01486 Yellow Drum Cartridge: 40,000 pages7 108R01487 Black Drum Cartridge: 40,000 pages7 108R01488 Waste Cartridge: 30,000 pages7 108R01416
	Wired NIC	9C:93:4E:8A:58:46

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Feb 28, 2020 08:10 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Feb 28, 2020 08:10 AM	Ended up being the driver that was being used.	Add Attachment
Shandelle Plasker	Feb 21, 2020 02:41 PM	**This is an email** Hi Jennifer, Could we schedule a time and day to meet up to look at this in ITC 001? Shandelle	Add Attachment
Shandelle Plasker	Feb 21, 2020 02:41 PM	**This is an email** Thanks, Shandelle. I have gotten it to do the double sided just fine, but it doesn’t seem to respond to the “short edge binding” vs “long edge binding” which orients the sides to print the same way (like a book). I tried all the tricks I know, including using Indesign as the booklet printer and Acrobat. Strangely enough it worked last quarter. Thanks, Jen Vaughn	Add Attachment
Shandelle Plasker	Feb 21, 2020 11:10 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Feb 21, 2020 11:10 AM	**This is an email** Hi Jennifer, I went down and looked at ITC 001 double-sided issue. As of right now, you have to manually choose double-sided in the settings which I am more than welcome to show you how when you have time. I have talked with John Rushing who works closely with our Mac machines. He is going to try and see if there is a way to force the Mac machines to default to double-sided. Thank you,Shandelle	Add Attachment
Lourdes Salazar	Feb 20, 2020 01:52 PM	**This is an email** Hi UCS- I am hoping someone has some inside knowledge on the duplex settings for the Xerox printer in ITC 001. My students use it to print small booklets, I had it working well last quarter but now it doesn’t seem to be duplexing correctly (flipping the front and backsides accordingly). Is this something you can help with? Thanks! Jen Vaughn (she, her)	Add Attachment