Service Request Ticket - # 75512

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2020 04:07 PM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20160246[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MS70WLDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;

Wired NIC 38:C9:86:5A:ED:D0


Wireless NIC 24:F0:94:E7:71:BC


Bluetooth NIC 24:F0:94:E7:71:BD


TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen Jul 14, 2020 10:32 AM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Jun 24, 2020 02:27 PM
****This is an email****
I'll be in the office tomorrow from 7am to 9am.  
If Peter could pick it up when he drops off the 
toner, that would work.
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Bradley Karkanen Jun 24, 2020 10:24 AM
****This is an outgoing email****
Hi Darla,

I need some additional information regarding 
service request #75512

Description: **MacBook OS to 10.14 NO REIMAGE*

We have a ticket to upgrade Maria Peterson-Ahmad's 
laptop she said she left it with you. Is there a 
time we could come and grab it for the upgrade?
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Bradley Karkanen Jun 24, 2020 10:22 AM
Contact changed from Maria Peterson-Ahmad to Darla Campbell.
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Megan Thibeault Jun 24, 2020 10:20 AM
Task reassigned to Bradley Karkanen.
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Megan Thibeault Jun 24, 2020 10:20 AM
****This is an email****
Hello,

No, but I did leave my computer with Darla Campbell in RWEC as I no longer need it as I have moved to Texas.  I am teaching online this summer and will be working as an adjunct in the fall.

Thanks,
Maria
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Bradley Karkanen Jun 24, 2020 10:10 AM
****This is an outgoing email****
Hi Maria,

We were just following up with you regarding a 
service request that we have for you.  (#75512)

Description: **MacBook OS to 10.14 NO REIMAGE*

I was going through tickets and I was wondering if 
you were able to upgrade your Macbook? If you got 
it upgraded I will go ahead and close this ticket 
for you.

Thanks,
Bradley Karkanen
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Katherine Reynoso Mar 18, 2020 02:36 PM
I sent her an email on a how-to.
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Gino Salazar Feb 27, 2020 10:21 AM
Left VM
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Gino Salazar Feb 27, 2020 10:20 AM
Called but no luck
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Katherine Reynoso Feb 20, 2020 04:07 PM
User is going to a conference on Wednesday. She 
will drop off her computer on Tuesday for us. 
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