Service Request Ticket - # 75523

Service Request Information

CONTACT Name Rushing, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2020 09:15 AM
Department University Computing Solutions Phone 89242
Location Email rushingj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190914[Edit Inv] (opens in a new window) Bldg/Room APSC 102
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. H12C6HV6JV3X Location APSC102 Midi Lab

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wired NIC 3C:CD:36:60:BF:C7


Wireless NIC F8:FF:C2:56:6E:E7


Bluetooth NIC F8:FF:C2:5A:57:25

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 12, 2021 08:13 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Peter Puettmann Oct 05, 2020 07:58 AM 
LOGIC is off the APP STORE.

FINALE is off T:Drive. Install older version and update first. 

JOHN knows the stuff
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Katherine Reynoso Oct 02, 2020 04:15 PM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Oct 02, 2020 04:15 PM 
20190914 - Won't turn on, keeps restarting
20190915 - Both programs not installed
20190918 - Both Programs not installed, Needed to sign with Go Team
20190917 - Both Programs not installed
20190916 - Both Programs not installed
20190919 - Both Programs not installed
20190921 - Both Programs not installed, Needed to login with Covidsuxx
20190920 - Both Programs not installed
20190923 - Both Programs not installed, Needed to sign with Go Team
20190922 - Both Programs not installed, Mobile account Problem, Had to sign in with 
Covidsuxx
20190924 - Both Programs not installed, Mobile account problem
20190925 - Both Programs not installed, Mobile account Problem
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Katherine Reynoso Oct 02, 2020 03:25 PM 
Status changed from (5) Completed to (6) Ready to Deliver
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Katherine Reynoso Oct 02, 2020 03:25 PM 
Disregard previous messages that is for other SR.
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Katherine Reynoso Oct 02, 2020 03:24 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Oct 02, 2020 03:24 PM 
New equip. paper is on Megan's desk.
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Katherine Reynoso Oct 02, 2020 03:24 PM 
Delivered. I had him sign in, gave admin rights, 
and had him sign to adobe acrobat. I told him about 
the possible @mash.wou.edu for Word.
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Peter Puettmann Oct 02, 2020 10:11 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Peter Puettmann Oct 02, 2020 10:11 AM 
Task reassigned to Katherine Reynoso.
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Peter Puettmann Oct 02, 2020 10:08 AM 
you can use megans keys to get in, have shandelle return them at end of day.
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Peter Puettmann Oct 02, 2020 10:07 AM 
KAT I NEED YOU TO GO TO THIS LAB AND TRY TO LOG IN TO WHATEVER COMPUTERS YOU CAN. ONCE LOGGED IN, CHECK THE PROGRAMS FINALE AND LOGIC. THIS IS VERY URGENT.
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Peter Puettmann Aug 11, 2020 11:25 AM 
steph has them all unplugged
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Megan Thibeault Aug 11, 2020 08:23 AM 
Task reassigned to Peter Puettmann.
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Bradley Karkanen Jul 14, 2020 04:25 PM 
Task reassigned to John Rushing.
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Bradley Karkanen Jun 17, 2020 09:35 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen Jun 17, 2020 09:34 AM 
These are mostly done now I believe. They all 
need Finale and Logic Pro installed. Finale has 
to be uninstalled from the old ones before it 
can be transferred so it is best to do that as 
we install them.
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Bradley Karkanen Jun 15, 2020 08:31 AM 
Task reassigned to Bradley Karkanen.
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Katherine Reynoso Mar 20, 2020 11:35 AM 
I started 20190918[Edit Inv], 20190919[Edit Inv], 20190920[Edit Inv] . They have 
been imaged, and have jamf on them now. They do not 
have extra software.
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Reggie Johnson Feb 27, 2020 01:24 PM 
20190923[Edit Inv] done
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Reggie Johnson Feb 27, 2020 09:23 AM 
20190923[Edit Inv] at my desk imaging
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Tricia Flaherty Feb 24, 2020 09:15 AM 
iMac 27 inch  qty 12 W#20190914[Edit Inv] - 20190925[Edit Inv] are under/on inventory counter in ITC008 and ready to 
be imaged to replace the 12 stations in the APSC102 LAB over Spring Break. The faculty  contact for 
Music is Kevin Walcyzk.  These stations get Logic Pro X, Finale from Music Site licenses; They would 
also get Adobe Suite(shared Device for Labs). 
TO REPLACE:
W#20110408[Edit Inv], W#20140198[Edit Inv], W#20140199[Edit Inv], W#20140201[Edit Inv] - W#20140209[Edit Inv] in APSC102 Midi Lab
**Kevin has asked to keep a few 2-4 of the older iMacs in APSC102 as EXEMPT stations for Finale 
usage(would not include Logic Pro X so that would need to be removed from older Midi Lab station to 
transfer to the 12 new ones
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