Service Request Ticket

Service Request Information

CONTACT	Name	Loudenback, Audrey	Date	Feb 24, 2020 09:33 AM
	Department	Multicultural Student Services	Phone	88834
	Location		Email	loudena@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150250 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MR21TPG944	Location	PDR
	CPU	Intel Core i7(2.2GHz dual-core , 4MB L3 cache)
	OS	MAC OS X 10.16 or 11.x (Big Sur)	Software	Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018- shared license with desktop W#20141302; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;
	Wireless NIC	A4:D1:8C:D1:FB:06
	Bluetooth NIC	A4:D1:8C:D1:FB:07

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 25, 2020 04:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 25, 2020 04:49 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Feb 25, 2020 04:49 PM	done	Add Attachment
Peter Puettmann	Feb 25, 2020 11:43 AM	she should call with times!	Add Attachment
Peter Puettmann	Feb 25, 2020 11:42 AM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Feb 25, 2020 11:26 AM	nothing	Add Attachment
Peter Puettmann	Feb 24, 2020 10:15 AM	she was in meeting. will call to reschedule	Add Attachment
Stephanie Magee	Feb 24, 2020 09:33 AM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Feb 24, 2020 09:33 AM	needs printer MC-TUCKER added to loaner	Add Attachment