Service Request Ticket

Service Request Information

CONTACT	Name	Hendrickson, Miranda	Date	Feb 24, 2020 12:23 PM
	Department	Business Services	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141208 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GJ6LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	GJ6LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298
	Wired NIC	98:90:96:DA:69:5F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 19, 2020 03:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 19, 2020 03:05 PM	no longer in position	Add Attachment
Peter Puettmann	Jun 19, 2020 03:03 PM	sent email	Add Attachment
Megan Thibeault	Jun 19, 2020 02:51 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 19, 2020 02:51 PM	Will you follow up to see if this is still an issue?	Add Attachment
Alix Karkanen	Feb 27, 2020 11:21 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Feb 27, 2020 11:21 AM	had it happen again, was going to send a video but I havent gotten it yet	Add Attachment
Joe Collinsworth	Feb 26, 2020 08:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Feb 26, 2020 08:14 AM	Replaced her cables. She said it hasn't happened in a while but if it happens again she will take a picture	Add Attachment
Megan Thibeault	Feb 24, 2020 01:34 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Alix Karkanen	Feb 24, 2020 12:23 PM	Mirandas screens will flash randomly with a bunch of different colors, but only every once in a while. Not urgent, but there might be a faulty cable?	Add Attachment