Service Request Ticket - # 75531

Service Request Information

CONTACT Name Scott, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 24, 2020 01:41 PM
Department Humanities Division Phone 88906
Location Email scottk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160988[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 15BYKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15BYKH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:45:E2:AA

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 26, 2020 08:46 AM 
Task reassigned to Joe Collinsworth.
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Reggie Johnson Feb 24, 2020 04:10 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Feb 24, 2020 04:10 PM 
Asked her to reboot her machine. Pdfs work fine 
in acrobat pro, chrome and firefox but ie just 
gives a blank grey screen. She said she is 
switching to using firefox and will email back 
once the cpu is rebooted and if the problem 
persists.
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Megan Thibeault Feb 24, 2020 02:37 PM 
Task reassigned to Reggie Johnson.
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Alix Karkanen Feb 24, 2020 01:41 PM 
Karen is trying to open some PDFs but she can only 
get them to open for a second before the screen 
turns grey.
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