Service Request Ticket - # 75535

Service Request Information

CONTACT Name Brownell, Cori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2020 11:03 AM
Department The Research Institute Phone 88815
Location Email brownec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170329[Edit Inv] (opens in a new window) Bldg/Room TODD 230
Service Tag 82NJLH2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. 82NJLH2 Location Cori Brownell, TRI

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC A4:4C:C8:44:18:F7


Wireless NIC B0:35:9F:B9:34:58


Bluetooth NIC B0:35:9F:B9:34:5C

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Mar 02, 2020 01:10 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Mar 02, 2020 01:10 PM 
She's all set up
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Gino Salazar Feb 27, 2020 01:23 PM 
Sending an email cause I didn't make it out yesterday
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Alix Karkanen Feb 26, 2020 03:57 PM 
****This is an email****
Hi. I will be leaving at 4:00. Hopefully 
tomorrow someone can come help me out. Thank 
you!

Cori Brownell
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Gino Salazar Feb 26, 2020 10:03 AM 
Task reassigned to Gino Salazar.
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Lourdes Salazar Feb 26, 2020 08:31 AM 
Please call before heading over.
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Lourdes Salazar Feb 25, 2020 02:18 PM 
****This is an email****
Clipping videos per suggestion from our TRI 
communication specialist. For QuickTime use
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Lourdes Salazar Feb 25, 2020 01:32 PM 
Emailed about QuickTime and waiting for response.
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Megan Thibeault Feb 25, 2020 11:31 AM 
What is quick time needed for? We normally use VLC media player
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Alix Karkanen Feb 25, 2020 11:04 AM 
****This is an email****
Hi Allison,
Thanks for getting back to me so quickly. In 
between 12-1:30 or 2:30-4:00 I will be in my 
office.
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Alix Karkanen Feb 25, 2020 11:03 AM 
****This is an email****
Hello,
A few things:
1. When I'm on Adobe meetings, my cameras are 
not working correctly.
2. Can I download a font that is not already on 
my computer? If so, how can I make sure it does 
no harm?
3. Can I or you download QuickTime player? I 
don't seem to have this application.
Computers:
20170329[Edit Inv]
20190346[Edit Inv]

Thanks so much!

Cori Brownell
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