Service Request Ticket - # 75537

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2020 11:37 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121220[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV1T6DV30 Location Going to PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649,[TRANSFERED from W#20091006- Adobe CS6 Design&Web Premium from P0090339], Adobe Photoshop Lightroom 5 MAC from P0095735; Adobe Acrobat Pro XI(annual subscription) XXXX2014004507 SR56413

Wired NIC 10:DD:B1:DA:1E:36


Wireless NIC 88:1F:A1:1F:9A:D0


Bluetooth NIC 88:1F:A1:1F:9A:D1

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Jan 27, 2021 03:42 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Jan 27, 2021 02:14 PM 
Found in our office.
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Katherine Reynoso Jan 27, 2021 02:14 PM 
Status changed from (5) Completed to (1) Pending
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Katherine Reynoso Feb 26, 2020 01:58 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Feb 26, 2020 01:58 PM 
It hasn't been on the network for about a year or 
two.
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Katherine Reynoso Feb 26, 2020 01:57 PM 
****This is an email****
Katherine, 
I have been searching our office and even went 
over to Academic Affairs, the department Cat 
worked in before MarCom, and I can't seem to find 
the Mac Book Pro you are looking for. I'm sorry I 
couldn't be of better help to you!

Best,
Tori Cook
Student Office Assistant 
MarCom
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Katherine Reynoso Feb 26, 2020 01:57 PM 
****This is an email****
Hello,

I'm Katherine, I called on Friday regarding the 
computer. We are currently working on updating 
macs around campus. I was originally looking for 
W20121220. It is a MacBook Pro that originally 
belonged to Julie Harding. I was told that this 
computer might have gone to Cat Mcgrew, and 
eventually to whoever replaced her. Is it 
possible that you might have this MacBook Pro in 
your office? It needs to be updated to the newest 
OS, otherwise, it can be a security risk if used.

Thank You,
Katherine Reynoso
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Katherine Reynoso Feb 25, 2020 11:37 AM 
The provost office referred me to Communications 
and strategic department.
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