Service Request Ticket - # 75541

Service Request Information

CONTACT Name Vargas, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2020 12:29 PM
Department Registrar’s Office Phone 88932
Location Email vargasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190857[Edit Inv] (opens in a new window) Bldg/Room AD 106
Service Tag 2V9RYY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 2V9RYY2 Location Anna Vargas, Associate Registrar

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 FEB2020) VISA2019009667;

Wireless NIC 4C:1D:96:9A:7F:4A


Bluetooth NIC 4C:1D:96:9A:7F:4E


AUX NIC 98:E7:43:CE:F4:6F


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public

Entered by Date Memo
Reggie Johnson Mar 05, 2020 11:25 AM
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 05, 2020 11:25 AM
Set up docking station 20191005[Edit Inv] and laptop 
20190857[Edit Inv] to the monitors
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Reggie Johnson Mar 05, 2020 08:34 AM
NEW Associate Registrar position to AD106 
(order11874)
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Tricia Flaherty Mar 03, 2020 01:47 PM
Dock has arrived and is on the Inventory counter in box, 
please arrange to get set up for Anna as soon as possible. 
 
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Reggie Johnson Feb 27, 2020 12:01 PM
delivered laptop to 
Vargas snd aigned her 
in via hardwire 
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Reggie Johnson Feb 27, 2020 12:00 PM
Still waiting for the 
dock 
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Reggie Johnson Feb 27, 2020 10:52 AM
contacted Richard and currently setting up Anna db 
access.
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Reggie Johnson Feb 27, 2020 10:39 AM
Task reassigned to Reggie Johnson.
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Reggie Johnson Feb 27, 2020 10:39 AM
Delivering laptop 
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Reggie Johnson Feb 27, 2020 09:40 AM
Task reassigned to UCS Tech.
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Reggie Johnson Feb 27, 2020 09:40 AM
Sent email, set laptop back on inventory counter. 
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Reggie Johnson Feb 27, 2020 09:25 AM
****This is an outgoing email****
Hi Anna,

I need some additional information regarding 
service request #75541

Description: NEW HIRE SETUP: Latitude 7300 laptop 
W#2019057 for NEW Associate Registrar position to 
AD106 (order11874)

Your laptop is set up and ready to be delivered to 
you. When is a good time for a UCS tech to visit 
your office and drop off your new equipment?

Thanks,

Reggie
UCS Tech
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Reggie Johnson Feb 27, 2020 09:05 AM
Image is done, added Anna to admin group. 
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Reggie Johnson Feb 25, 2020 04:45 PM
This is imaging at my desk.
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Megan Thibeault Feb 25, 2020 01:19 PM
Task reassigned to Reggie Johnson.
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Tricia Flaherty Feb 25, 2020 01:03 PM
Install PL/SQL Developer v. 13 found here and use code 
in the product code found in the text file( 2019 
License.txt): 
 T:\PL-SQL Developer
After it is installed Richard Kavanaugh will need to set it 
up for the end user so please touch base with him before 
delivery.
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Tricia Flaherty Feb 25, 2020 12:55 PM
Dock W# is 20191005[Edit Inv] and was ordered from Dell 2-25-
2020
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Tricia Flaherty Feb 25, 2020 12:35 PM
Anna Vargas has started as the NEW Associate Registrar in 
AD106 and will be getting PC laptop W#20190857[Edit Inv] and Dell 
Dock W#2019 on UCS2019010672 and PL/SQL license on 
VISA2019009667; 
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