Status changed from (1) Pending to (5) Completed

****This is an email****
Hi Katherine,

I installed the new Lightroom on my desktop 
computer at home, running Mojave. My old version 
of Lightroom was 2015 running on El Captan, so I 
jumped over Sierra. The upgrade worked perfectly 
and pulled in all my photos with their tags 
intact (phew!). I've uninstalled the earlier 
versions of Lightroom, so I'm legal now. 

I'll try to upgrade the MacBook Air later this 
weekend.

Basically, we need to update her to at least 10.13, 
she worries about losing her photo tags for 70,000 
photos. She has Adobe CC 2015, so you will need to 
update that as well. 

****This is an email****
Ugh--what a pain that will be. So I guess I'd 
better drop the computer off with you. Will it 
work to do the first steps on Tuesday, Mar. 2 if 
I bring it in around 1:00? Would I be able to 
pick it up again a little after 5:00? I was 
considering going to a meeting that ends at 5:00 
(though if the computer were ready by 3:30 I 
might skip the meeting).

What does this mean for my own desktop computer. 
I had to upgrade to Mojave when the hard drive 
failed (only two years after buying the machine) 
and when I restored the files, it installed Adobe 
CC 2015 on the computer. I tried to upgrade last 
summer but it only let me install the new version 
of Lightroom--not upgrade the old one. So I have 
Lightroom 2019 on my computer, with no files in 
it. Do I have a problem because I skipped Sierra?

All of the other Adobe CC applications have 
updated to 2019 with no problem.

Task reassigned to Katherine Reynoso.

Hello,

I'm Katherine with UCS. It looks like your 
MacBook Air is currently running an outdated OS. 
We need to update it to the latest OS 10.14 
(Mojave). This means your computer is at risk of 
cyberattacks and can lead to your information 
being stolen. Normally, updating the OS is about 
half a day depending on how much is saved on your 
computer. If you can let me know some dates and 
times that are most convenient for you, it would 
be appreciated. If you have any questions feel 
free to contact our front office at 503-838-8925.


Thank You,
Katherine