Service Request Ticket - # 75545

Service Request Information

CONTACT Name LeJeune, Marie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2020 02:33 PM
Department Education & Leadership Phone 88450
Location Email lejeunem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20140696[Edit Inv] (opens in a new window) Bldg/Room RWEC 121
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ15VF8J7 Location Marie Lejeune

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.15 (Catalina) Software MS Office 2011 Std for MAC from xxxx2014004298, FileMakerPro 13

Wired NIC 98:5A:EB:CD:AD:06


Wireless NIC AC:29:3A:94:28:D1


Bluetooth NIC AC:29:3A:94:28:D2


TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public

Entered by Date Memo
Reggie Johnson Mar 19, 2020 10:17 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Reggie Johnson Mar 19, 2020 10:17 AM
Delivered and set up her Imac
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Reggie Johnson Mar 19, 2020 08:19 AM
Task reassigned to Reggie Johnson.
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Katherine Reynoso Mar 18, 2020 01:51 PM
She said the Dean's office should be open, or just 
call public safety to let us into the office to 
deliver the iMac.
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Stephanie Magee Mar 16, 2020 08:12 AM
****This is an email****
I can be flexible this week to come in and have 
it returned to my office.  Let me know what 
works best for you...
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Katherine Reynoso Mar 11, 2020 04:12 PM
Task reassigned to UCS Tech.
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Katherine Reynoso Mar 04, 2020 03:32 PM
****This is an outgoing email****
Hi Marie,

I need some additional information regarding 
service request #75545

Description: Mac Update

We finished installing and updating the software on 
the computer. It is ready to go back to your office 
now. What day and time will you be in your office 
to deliver this back?

Thank You,
Katherine
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Public
Katherine Reynoso Mar 04, 2020 08:38 AM
Contact changed from Beth Jones to Marie LeJeune.
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Katherine Reynoso Mar 04, 2020 08:38 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Mar 04, 2020 08:09 AM
It's on 10.15
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Katherine Reynoso Mar 04, 2020 08:09 AM
Marie Lejeune was unsure if she wanted to keep it 
for herself, or if they were going to put it to 
another position. She was going to discuss this 
with the Dean. I'll probably deliver this to her 
office, and change inventory.
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Katherine Reynoso Mar 03, 2020 01:30 PM
Brought back the computer, It is not in use so I 
will reimage it. 
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Katherine Reynoso Feb 28, 2020 02:05 PM
****This is an email****
Hello Beth and Marie,
I'm Katherine with Computing Solutions. I CC'd 
the two of you since I not too sure who is in 
charge of making these decisions. I've been 
talking with Trisha our purchasing department 
regarding iMac 20140696[Edit Inv], located in RWEC 121. 
This computer belonged to Steve Tillary, and when 
he left it was supposed to go to his replacement 
Zigmond (and Zigmond's computer needed to go to 
the next position). However, that didn't happen, 
so it created an issue with the computer 
replacements. Since this computer is 
currently under a department and is eligible for 
replacements in the future, there is an issue 
with someone using this as a secondary computer. 
Basically, if Marie Lejeune uses this computer in 
the future, it will be considered her secondary 
station, and will not be eligible for replacement 
in the future (even if it breaks). However, if 
you plan using this computer for other positions, 
or want to keep it eligible for replacement, you 
will need to talk to our Purshasing Department, 
Tricia Flaherty. She can better explain the 
additional options for this station. In addition 
to this, I still need to update this computer to 
the newest OS because it can be security risk to 
any information on the computer and our campus. 
I'll come by later today or in the coming week to 
do the updates.
Thank You,Katherine Reynoso
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Katherine Reynoso Feb 25, 2020 03:34 PM
She is going to do some digging on where the 
computer is.
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Katherine Reynoso Feb 25, 2020 02:33 PM
This iMac should be with Zigmond, now that Steve 
Tillery is not here. He doesn't have it, and it 
just needs to be updated to the newest OS. It is 
last seen on Jamf on 2/25/2020
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