Service Request Ticket

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Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Feb 25, 2020 04:00 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190853 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
	Serial No.	FVFC216EL414	Location	Loaner \|\| Loaner Shelf
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	F8:FF:C2:48:23:94
	Bluetooth NIC	F8:FF:C2:5D:67:9D

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Jan 06, 2022 11:34 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Jan 06, 2022 11:34 AM	**email** Completed. Thanks.	Add Attachment
Lauryn Aronson	Jan 06, 2022 08:50 AM	**This is an outgoing email** Hi Darryl, We were just following up with you regarding a service request that we have for you. (#75546) Description: Software onto new laptop We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Dec 23, 2021 11:55 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Dec 23, 2021 11:55 AM	**This is an outgoing email** Hi Darryl, We were just following up with you regarding a service request that we have for you. (#75546) Description: Software onto new laptop We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Nov 19, 2021 11:38 AM	**This is an outgoing email** Hi Darryl, We were just following up with you regarding a service request that we have for you. (#75546) Description: Software onto new laptop We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Megan Thibeault	Jul 23, 2020 09:43 AM	**This is an email** Thank you, I will let you know.	Add Attachment
Megan Thibeault	Jul 22, 2020 04:55 PM	**This is an email** Darryl, I'm just following up on the task, whenever you are ready we can assist with the installation so we can get your older machine back. Let me know what works best for you. Take care, Megan	Add Attachment
Megan Thibeault	Jul 22, 2020 04:55 PM	**This is an email** Megan: Thanks. Is the tech ready to install all of the software (Mac 6,ED mapper, Module 8,kinnect mask 2, Isadora core 2.2. Syphoner, octopus, ESP 8366 flash)? Darryl	Add Attachment
Megan Thibeault	Jul 22, 2020 04:42 PM	**This is an email** Megan: What software will you install? Darryl	Add Attachment
Megan Thibeault	Jul 21, 2020 09:42 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 09:42 AM	**This is an outgoing email** Hi Darryl, We were just following up with you regarding a service request that we have for you. (#75546) Description: Software onto new laptop We were wondering when we can get back your old computer and install the additional software needed on your new computer? Thanks, Megan Thibeault	Add Attachment Public
Gino Salazar	Feb 28, 2020 12:03 PM	Never emailed me back	Add Attachment
Gino Salazar	Feb 27, 2020 03:47 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Feb 27, 2020 03:47 PM	I went over there @ 3:15, he wasn't there but I sent an email to reschedule	Add Attachment
Gino Salazar	Feb 27, 2020 11:39 AM	Sent an email and left VM	Add Attachment
Gino Salazar	Feb 27, 2020 10:46 AM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Feb 26, 2020 10:02 AM	Wrong task	Add Attachment
Gino Salazar	Feb 26, 2020 10:02 AM	Sending email	Add Attachment
Lourdes Salazar	Feb 25, 2020 04:00 PM	Would like the following softwares updated onto new computer before returning his old one. (Mac 6,ED mapper, Module 8, kinnect mask 2, Isadora core 2.2. Syphoner, octopus, ESP 8366 flash.)	Add Attachment