Service Request Ticket - # 75557

Service Request Information

CONTACT Name McClain, Cora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 25, 2020 04:36 PM
Department Phone
Location Email cmcclain17@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140644[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. C02PQ0HHF8J7 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from xxxx2014004298; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402

Wired NIC 98:5A:EB:CD:8C:C9


Wireless NIC AC:29:3A:93:48:5D


Bluetooth NIC AC:29:3A:93:48:5E

TECHS Submitted by Katherine Reynoso Contact kreynoso15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 27, 2020 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 27, 2020 09:38 AM 
Done
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Katherine Reynoso Feb 27, 2020 07:43 AM 
Task reassigned to Joe Collinsworth.
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Katherine Reynoso Feb 26, 2020 04:41 PM 
Task reassigned to UCS Tech.
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Katherine Reynoso Feb 26, 2020 04:40 PM 
Reimaged and JAMF installed. I'm logged in 
ucsadmin, and I'm leaving Adobe CC running in the 
background. Can one of you guys come by to check 
everything is working good?
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Katherine Reynoso Feb 26, 2020 02:54 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Feb 25, 2020 04:47 PM 
****This is an email****
Yes please wipe the computer and reinstall the 
Mac OS and all adobe programs, with emphasis on 
InDesign. If you come during the hours of 2 and 4 
it will be open for sure, otherwise please call 
campus safety to be sure.

Thank you,
Cora
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Katherine Reynoso Feb 25, 2020 04:37 PM 
****This is an email****
Hello,

I would like to put in an order at UCS to have 
mac 2014064 reimaged, perhaps Wednesday or 
Thursday this week.

Thank you,
Cora McClain
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