Service Request Ticket - # 75567

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2020 11:14 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150263[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3Q5GH72 Description Dell Latitude E6440, i7-4610M Processor
Serial No. 3Q5GH72 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715

Wired NIC F8:CA:B8:48:B9:BB


Wireless NIC 80:00:0B:D2:3D:27


Bluetooth NIC 80:00:0B:D2:3D:2B

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 26, 2020 02:29 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 26, 2020 02:29 PM 
Reinstalled office. Should be good now
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Joe Collinsworth Feb 26, 2020 02:17 PM 
Task reassigned to Joe Collinsworth.
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Lourdes Salazar Feb 26, 2020 11:36 AM 
****This is an email****
Today, between 1:00 and 4:00 p.m. 
Thank you,
LB

AVAILABLE
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Lourdes Salazar Feb 26, 2020 11:14 AM 
****This is an email****
Hi, 
Today, my computer (#20150263) will not open MS 
Office Suite (Word, Excel, etc.).  The application 
"starts" but then closes.  
I did shut down (not restart) my computer.  Is 
there something else I can do?
Thanks,
Lori Bullis
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