Service Request Ticket - # 75575

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2020 12:02 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171038[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag GTRV0N2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. GTRV0N2 Location 2 weeks pil

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:18:DD:37


Wireless NIC 68:EC:C5:7E:15:21

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Feb 26, 2020 04:53 PM 
They will need admin rights then as well
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Joe Collinsworth Feb 26, 2020 04:53 PM 
Will update inventory when the new person arrives
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Joe Collinsworth Feb 26, 2020 04:42 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Feb 26, 2020 04:42 PM 
Done
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Joe Collinsworth Feb 26, 2020 03:09 PM 
started both
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Alix Karkanen Feb 26, 2020 03:06 PM 
Task reassigned to Joe Collinsworth.
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Alix Karkanen Feb 26, 2020 12:02 PM 
****This is an email****
Hi,

We have 2 laptops that need to be reimaged for 
a new employee.  The new employee is starting 
on Friday and I just found out she does want 
toDell instead of a MAC.

So I have the two lap tops from Lacey Davis I 
need to have reimaged.  I believe both have 
been upgraded to Windows 10 already.

 

Since I am not currently located in Todd Hall I 
have asked Lauren Peterson in TH217 / 8-8138 to 
be your onsite contact for picking up the 
laptops from room TH228.

 

The lap top information is:

WOU #20171038[Edit Inv] and #20140289[Edit Inv] (has a “special” 
program on it)

 

Both are currently in your inventory under 
Lacey Davis – please change the name to Deian 
Moore

There are also 2 monitors that should be put in 
Deian name - 20171040[Edit Inv] & 20140290[Edit Inv]

Let me know if you have any questions and 
thanks in advance 😉

Nancy
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