Service Request Ticket - # 75578

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2020 01:20 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190538[Edit Inv] (opens in a new window) Bldg/Room TODD 249
Service Tag 479Q1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 479Q1Z2 Location Megan McDermeit, TRI starts 3-2-20

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC 98:E7:43:67:A8:C1


Wireless NIC 50:EB:71:EA:22:AC


Bluetooth NIC 50:EB:71:EA:22:B0

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 03, 2020 08:31 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Mar 02, 2020 04:48 PM 
This is done
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Megan Thibeault Mar 02, 2020 04:17 PM 
Task reassigned to Reggie Johnson.
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Megan Thibeault Mar 02, 2020 04:17 PM 
This done?
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Reggie Johnson Mar 02, 2020 04:03 PM 
I set up her dock and laptop with 2 monitors 
20130628[Edit Inv], 20110715[Edit Inv]
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Reggie Johnson Mar 02, 2020 02:51 PM 
her account is set up, I'm meeting her at 3
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Reggie Johnson Mar 02, 2020 09:25 AM 
Megan needs to contact HR to set up her account. 
Lucinda will contact to schedule an appointment 
for the delivery.
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Megan Thibeault Feb 27, 2020 10:17 AM 
Task reassigned to UCS Tech.
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Megan Thibeault Feb 27, 2020 10:17 AM 
Imaged, needs admin rights
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Megan Thibeault Feb 26, 2020 03:28 PM 
Imaging at my desk now
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Tricia Flaherty Feb 26, 2020 01:22 PM 
This is Pre Scheduled through Lucunda so contact is not 
necessary just image and prep and meet new staff in 
Todd249 on 3-2-2020 at 10:00 AM; if she doesn't show up 
then contact Lucinda Milligan :)
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Tricia Flaherty Feb 26, 2020 01:21 PM 
Contact Info: Contact Lucinda Milligan if needed
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Public
Tricia Flaherty Feb 26, 2020 01:20 PM 
TRI has a NEW HIRE Megan McDermeit that starts 3-2-2020.  We have 
pre-scheduled to have a UCS TECH meet her in TODD249 to setup laptop 
W#20190538[Edit Inv] and dock W#20190979[Edit Inv] with a Logitech Wireless 
keyboard/mouse set at 10:00 AM on 3-2-2020.  
All Equipment is on the Inventory counter in ITC008 with 
NEW EQUIP Setup form.  She looks like she has a student account 
currently but hopefully she has a staff account by Monday.
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