Service Request Ticket

Service Request Information

CONTACT	Name	Filimoehala, Sione	Date	Feb 27, 2020 09:08 AM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181433 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	3F6JZW2	Description	Latitude 7480 Touch i7-6650U(Dual Core 2.2GHz)
	Serial No.	3F6JZW2	Location	Free shelf(?)
	CPU	Intel Core i7-6650U(Dual Core,2.2GHz,4M, 15W, vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	C8:F7:50:7F:EC:1F
	Wireless NIC	3C:F0:11:97:A1:E4

TECHS	Submitted by	Reggie Johnson	Contact	rjohnson17@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 03, 2020 02:38 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Mar 03, 2020 02:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Mar 03, 2020 02:26 PM	This has been picked up.	Add Attachment
Megan Thibeault	Mar 03, 2020 08:27 AM	laptop on my desk	Add Attachment
Megan Thibeault	Feb 28, 2020 04:14 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Feb 28, 2020 03:53 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Feb 28, 2020 03:53 PM	W20181433 needs reimaged, needs VPN client installed.	Add Attachment
Megan Thibeault	Feb 28, 2020 03:46 PM	JK Loaner W20150719	Add Attachment
Megan Thibeault	Feb 28, 2020 03:45 PM	Loaner W20150135	Add Attachment
Megan Thibeault	Feb 28, 2020 03:38 PM	Laptop will need to be ready by Monday morning	Add Attachment
Megan Thibeault	Feb 28, 2020 03:37 PM	W20181433 needs reimaged. Loaner W 20150719	Add Attachment
Reggie Johnson	Feb 27, 2020 10:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 27, 2020 10:01 AM	rebooted laptop and installed dell drivers. returned laptop to Sione.	Add Attachment
Reggie Johnson	Feb 27, 2020 09:08 AM	Backed up Sione's files to external storage and ran driver updates.	Add Attachment