Service Request Ticket

Service Request Information

CONTACT	Name	Sakiyama, Mari	Date	Feb 27, 2020 03:50 PM
	Department	Criminal Justice	Phone	14215
	Location		Email	sakiyamam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191004 (opens in a new window)	Bldg/Room	MA 211
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ6QKVL410	Location	Mari Sakiyama, Asst Professor (secondary laptop)
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:7B:01:83
	Bluetooth NIC	A4:83:E7:3C:76:7B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 18, 2020 10:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Mar 18, 2020 10:15 AM	this was done	Add Attachment
Peter Puettmann	Mar 05, 2020 02:21 PM	FRIDAY AT 12 printer setup	Add Attachment
Peter Puettmann	Mar 05, 2020 10:23 AM	done but need to finish printer setup	Add Attachment
Megan Thibeault	Mar 04, 2020 09:58 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Mar 04, 2020 09:58 AM	Please jamf this and get this delivered to Mari, she asked Tricia for a status update today.	Add Attachment
Tricia Flaherty	Feb 27, 2020 03:58 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Feb 27, 2020 03:55 PM	She opted out of adapter set and case	Add Attachment
Tricia Flaherty	Feb 27, 2020 03:50 PM	A MAc Laptop W#20191004 is on the Inventory counter in ITC008 witn NEW EQUIP setup form and Invoice to go to Mari Sakiyama MA211 Criminal Justice professor. **this is a secondary station for Mari and not a replacement	Add Attachment