Service Request Ticket - # 75590

Service Request Information

CONTACT Name Plasker, Shandelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2020 08:54 AM
Department University Computing Solutions Phone 14018
Location Email peppers@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190005[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag BQYNPX2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. BQYNPX2 Location Shandelle Plasker

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC 6C:2B:59:EF:10:65

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Mar 02, 2020 07:26 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Mar 02, 2020 07:26 AM 
All Setup
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Peter Puettmann Feb 28, 2020 09:10 AM 
its imaging! 

Except i accidently clicked "Image with virus" instead of "image without virus". So you might have a virus already.
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Tricia Flaherty Feb 28, 2020 09:04 AM 
Task reassigned to Shandelle Plasker.
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Tricia Flaherty Feb 28, 2020 08:54 AM 
Shandelle is reporting hard Drive failure in W#20140711[Edit Inv] and 
I have put a new cpu W#20190005[Edit Inv] and monitor 
W#20190004[Edit Inv] on the GFA counter to replace it.  With GFA 
Setup form
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