Service Request Ticket

Service Request Information

CONTACT	Name	Hall, Lindsay	Date	Feb 28, 2020 09:44 AM
	Department	Registrar’s Office	Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160997 (opens in a new window)	Bldg/Room	DFSC 204
	Service Tag	1583LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1583LH2	Location	In the lab station #5
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:1A:8F

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Mar 02, 2020 08:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Mar 02, 2020 08:54 AM	Delivered and setup	Add Attachment
Stephanie Magee	Mar 02, 2020 07:57 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Katherine Reynoso	Feb 28, 2020 04:35 PM	Started Reimage. Check for additional updates, and basic software.	Add Attachment
Megan Thibeault	Feb 28, 2020 11:02 AM	update inventory with new user	Add Attachment
Stephanie Magee	Feb 28, 2020 10:19 AM	will be dropping off cpu at some point	Add Attachment
Stephanie Magee	Feb 28, 2020 09:54 AM	trying to schedule a time	Add Attachment
Stephanie Magee	Feb 28, 2020 09:45 AM	**This is an email** Hello, The WOU # is 20160997 and we will need Microsoft office suite, Adobe suite, firefox and chrome browsers, and Brother iPrint & Scan Thank you,	Add Attachment
Stephanie Magee	Feb 28, 2020 09:44 AM	**This is an email** Hello UCS- I would like to request a computer cleaning for Lindsay Hall. We would like all programs taken off and reinstalled, and for unnecessary documents and programs to be removed. Please let me know if you need any additional information. Melissa	Add Attachment