Service Request Ticket - # 75593

Service Request Information

CONTACT Name Abee, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2020 09:47 AM
Department Social Science/ Geography and Sustainability Phone
Location Email abeem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190861[Edit Inv] (opens in a new window) Bldg/Room BELL 223
Service Tag 4BV9T13 Description OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
Serial No. 4BV9T13 Location Michele Abee, NTT Geography

CPU Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)


OS Windows 10 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2019009325;

Wired NIC C8:F7:50:F8:C8:73

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 30, 2020 08:14 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Peter Puettmann Jun 30, 2020 08:14 AM 
done!
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Peter Puettmann Jun 23, 2020 08:09 AM 
Friday 11am-3pm
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Peter Puettmann Jun 19, 2020 03:24 PM 
****This is an outgoing email****
Hi Michele,

I need some additional information regarding service request #75593

Description: GFA SETUP: OptiPlex 7070 SFF W#20190861[Edit Inv] & monitor W#20181140[Edit Inv]  to BEL223 to replace W#20130725[Edit Inv]

This is ready to be delivered and setup! When would be a good time for a tech to meet you to do this? We are open regular hours, 8am-5pm. You can reply to this email with an appointment time that works for you or you can contact our front desk by email ucshelpdesk@wou.edu or call 503-838-8925. Enjoy your weekend!

--Peter P. UCS Student tech
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Peter Puettmann Jun 19, 2020 03:23 PM 
yes it is
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Megan Thibeault Jun 19, 2020 02:59 PM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jun 19, 2020 02:59 PM 
Is this still in the office?
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Megan Thibeault Mar 18, 2020 07:33 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gino Salazar Mar 05, 2020 01:38 PM 
Task reassigned to UCS Tech.
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Gino Salazar Mar 05, 2020 01:38 PM 
Forgot to add this one is good to go out
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Joe Collinsworth Mar 05, 2020 07:53 AM 
****This is an outgoing email****
Hi Michele,

I need some additional information regarding service 
request #75593

Description: GFA SETUP: OptiPlex 7070 SFF 
W#20190861[Edit Inv] & monitor W#20181140[Edit Inv]  to BEL223 to 
replace W#20130725[Edit Inv]

Your new computer is finished updating and ready to 
be delivered. Please let me know when you are 
available and we will come set it up for you.
Thank you
Joe
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Peter Puettmann Feb 28, 2020 11:41 AM 
It is imaging on standup desk. Everything else is still on standup desk
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Tricia Flaherty Feb 28, 2020 09:47 AM 
I have put a computer W#20190861[Edit Inv] and monitor 
W#20181140[Edit Inv] on the inventory counter in ITC008 to replace 
W#20130725[Edit Inv] for Michele Abee, NTT Geography BEL223.
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