Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Feb 28, 2020 10:19 AM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190930 (opens in a new window)	Bldg/Room	DFSC 105
	Service Tag	FVBZN23	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	FVBZN23	Location	DFSC105 Lab Station #
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	C8:F7:50:FA:F5:4B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 14, 2021 09:05 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Aug 11, 2020 08:22 AM	Half are done, the other half are being done.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:30 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Mar 20, 2020 10:51 AM	i started with largest W# at the door and went down as you circle the room.	Add Attachment
Peter Puettmann	Mar 20, 2020 10:51 AM	finished removing the north side of the room. Have installed monitors and put cpu/cables in place. PLEASE BRING VACUUM AND CLEAN DUST IN CPU CUBBIES! also needs cable management supplies.	Add Attachment
Katherine Reynoso	Mar 19, 2020 04:55 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Mar 19, 2020 04:55 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Katherine Reynoso	Mar 19, 2020 04:55 PM	They are finished with the image and updated.	Add Attachment
Tricia Flaherty	Feb 28, 2020 10:24 AM	this is to replace the following LAB workstations in DFSC105: W#20120952 W#20120953 W#20120954 W#20120955 W#20120957 W#20120958 W#20190960 W#20190961 W#20190962 W#20120963 W#20130224 W#20130225	Add Attachment
Tricia Flaherty	Feb 28, 2020 10:19 AM	I have put 12 pc desktops W#20190930 - W#20190941 on inventory counter in ITC008 and 12 qty monitors in boxes under counter W#20190962 -W#20190973.	Add Attachment