Getting loaner 20140233 ready

Please look into this

Status changed from (5) Completed to (1) Pending

****This is an email****
Service Request Desk,

Please start a ticket for Laurie as she has 
called me this morning to report her computer 
is not functioning at all.  She got the Dell 
symbol but then just two black monitors after 
it boots. 



Laurie,

The quickest way to get this resolved is to get 
it into the UCS Tech work queue by emailing 
helpdesk@wou.edu or calling the Service Request 
desk at 503-838-8925.  They where very busy 
yesterday with the Emergency lab cleaning and 
had not gotten to this email yet.  I have let 
them know you are completely not functioning at 
the moment. 

Tricia

On 3/9/20 11:22 AM, Laurie Burton wrote:
The gray bar is back, after a weekend of having 
my computer off. So I believe the issue is the 
computer, not the monitor. Now I love my big 
monitors, and since this "new one" was just 
collecting dust in a math person's office, I'd 
like to see if I can use them both, but in the 
meantime, it looks like the issue is my 
computer.

How shall we proceed? Computer # 2014-1250

Thanks,

LB

Laurie called in again and said the gray band on 
the monitor is back and expanding, she wants to 
move along with the GPU upgrade, ideally Monday 
between 1:00 - 3:00