Service Request Ticket

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Service Request Information

CONTACT	Name	Dougherty, Jessica	Date	Mar 02, 2020 10:04 AM
	Department	College of Education	Phone	88929
	Location		Email	doughertyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161095 (opens in a new window)	Bldg/Room	RWEC 221
	Service Tag	70QL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	70QL2H2	Location	J( reported stessica Dougherty, Adjunct Teacher Ed
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:D6:68:F7
	Wireless NIC	00:28:F8:FE:0C:B8

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Mar 06, 2020 04:13 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Mar 06, 2020 04:13 PM	Got her all squared away	Add Attachment
Gino Salazar	Mar 06, 2020 02:30 PM	Her login will use doughertyj@mash.wou.edu	Add Attachment
Stephanie Magee	Mar 06, 2020 09:41 AM	time change to 2:50 cause she has a meeting at 3	Add Attachment
Stephanie Magee	Mar 06, 2020 09:08 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Mar 06, 2020 09:08 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Stephanie Magee	Mar 06, 2020 09:08 AM	Does not have mobile account, will be in office today at 3	Add Attachment
Stephanie Magee	Mar 06, 2020 08:46 AM	Gave her help on these two issues, waiting to see if she needs a mobile account	Add Attachment
Stephanie Magee	Mar 06, 2020 08:45 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Stephanie Magee	Mar 06, 2020 08:45 AM	**This is an email** 2. A wonderful tech downloaded Office to the loaner so I can use Word, but it is not accepting my UN or password. Can I get some help with that, [please? 3. How can I access the H drive when working from home?	Add Attachment
Joe Collinsworth	Mar 05, 2020 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 05, 2020 10:12 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Joe Collinsworth	Mar 04, 2020 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Joe Collinsworth	Mar 04, 2020 04:56 PM	Gave her admin rights and setup printers for the loaner. Installed office 365	Add Attachment
Megan Thibeault	Mar 04, 2020 04:09 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Mar 04, 2020 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Mar 04, 2020 02:38 PM	no replacement for her is on order as I have not gotten word that there is a funding source, or an insurance claim etc. Until I have a talk with public safety and determine where that is at I don't have a new laptop for her.	Add Attachment
Tricia Flaherty	Mar 04, 2020 02:33 PM	needs help with USB local printer access on loaner laptop	Add Attachment
Tom Groves	Mar 04, 2020 02:25 PM	Jessica had issues with connectivity on her loaner laptop. Paul visited twice and on the second visit confirmed the initial wall jack appeared damaged. Paul moved service to jack 4/D and Jessica was eventually able to log in.	Add Attachment
Megan Thibeault	Mar 04, 2020 02:23 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Mar 04, 2020 11:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Mar 03, 2020 11:03 AM	Added mouse 20100866	Add Attachment
Gino Salazar	Mar 03, 2020 08:45 AM	When they come in please have them accept the loaner form in their portal	Add Attachment
Gino Salazar	Mar 03, 2020 08:45 AM	Task reassigned to Service Request Desk.	Add Attachment
Gino Salazar	Mar 03, 2020 08:45 AM	Laptop is at the front desk	Add Attachment
Gino Salazar	Mar 03, 2020 08:42 AM	Giving them 20150641 instead	Add Attachment
John Rushing	Mar 02, 2020 10:04 AM	Laptop reported stolen. The Salem Police Case ID is 20006523. Loaner Laptop 20130557, she asked for a Mac loaner.	Add Attachment