Service Request Ticket - # 75603

Service Request Information

CONTACT Name Sauer, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 02, 2020 10:13 AM
Department Human Resources Phone 88631
Location Email sauerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20141054[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287254RALUL Location PDR
TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Mar 02, 2020 04:06 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Reggie Johnson Mar 02, 2020 04:06 PM 
Dave and john resolved the issue by adding her to 
a certain group, she is a student with no staff 
account.
Add Attachment
Gino Salazar Mar 02, 2020 11:52 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Nathan Sauer Mar 02, 2020 11:39 AM 
They cannot do anything until this is resolved. 
Just need duo access since it was installed while 
they were on vacation.
 Add Attachment
Nathan Sauer Mar 02, 2020 11:38 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Lourdes Salazar Mar 02, 2020 10:13 AM 
Cannot get into computer at all. First got a duo 
error then it said she wasn't authorized.
 Add Attachment