Service Request Ticket

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Service Request Information

CONTACT	Name	Tankersley, Daniel	Date	Mar 02, 2020 10:19 AM
	Department	Creative Arts	Phone	89658
	Location		Email	tankersley@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20190540 (opens in a new window)	Bldg/Room	SSC 202N
	Service Tag		Description	Xerox Phaser 3260DNI Wireless Mono Laser Printer
	Serial No.	K8A265719	Location	Daniel Tankersley
	Model	3260/DNI	Hostname
	Notes	up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; USB LOCAL PRINTER !!RMA REPLACED by NEW MODEL B210/DNI W#20190846 assigned to replacement!!	Ink/Toner Refill	Standard Capacity Print Cartridge: 1,500 pages 106R02775 High Capacity Print Cartridge: 3,000 pages 106R02777 Drum Cartridge: 10,000 pages*** 101R00474
	Wired NIC	9C:93:4E:3C:DD:34

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Nov 30, 2021 10:50 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Nov 30, 2021 10:50 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Nov 30, 2021 10:50 AM	**email** Hello Lauryn, This printer is working fine. Thanks for checking.	Add Attachment
Lauryn Aronson	Nov 19, 2021 12:00 PM	**email** I will check on this printer next week and let you know. Thank you.	Add Attachment
Lauryn Aronson	Nov 19, 2021 12:00 PM	**email** Hello Lauryn, Do you have any more details about this? I handle a lot of different printing issues, so I'm not sure which one this is. When was the request placed? What machines are involved? Thanks. Daniel	Add Attachment
Lauryn Aronson	Nov 19, 2021 11:38 AM	**This is an outgoing email** Hi Daniel, We were just following up with you regarding a service request that we have for you. (#75604) Description: Print quality problem We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Katherine Reynoso	Feb 01, 2021 01:27 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 05, 2020 04:45 PM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Mar 17, 2020 08:56 AM	Status changed from (7) Waiting for Contact to (4) On Hold	Add Attachment
Shandelle Plasker	Mar 17, 2020 08:56 AM	**This is an email** Shandelle, I honestly don't plan to be on campus for the foreseeable future. If I do need to come in, I will let you know. Sorry! Thanks!	Add Attachment
Shandelle Plasker	Mar 16, 2020 10:22 AM	**This is an email** Hi Daniel, Since your machine is a different model than the original one that it replaced, Tricia gave me a whole not WOU number for it. I also need to grab the NIC off the machine for inventory records. When you have some available time could I come down to do these things. Shandelle	Add Attachment
Tricia Flaherty	Mar 11, 2020 01:55 PM	assigned new WOU#20190846 to replacement due to different model Xerox B210/DNI	Add Attachment
Shandelle Plasker	Mar 10, 2020 04:31 PM	Status changed from (3) Order in Process to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 10, 2020 04:31 PM	**This is an email** Hi Daniel, Your new machine is here. Do you have time for me to install it tomorrow? Shandelle	Add Attachment
Shandelle Plasker	Mar 04, 2020 05:44 PM	**This is an email** Hi Daniel, Your printer replacement shipped today. I am hoping to get it by Friday. If not then Monday. Shandelle	Add Attachment
Shandelle Plasker	Mar 03, 2020 11:08 AM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Shandelle Plasker	Mar 03, 2020 11:07 AM	Called this in for replacement. Ticket#25228753	Add Attachment
Shandelle Plasker	Mar 02, 2020 11:16 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Mar 02, 2020 11:16 AM	Hi Daniel, Are you available right now for me to come down and look at your printer issue? I am available for the next 45 minutes then 2 to 5 today. Thank you,Shandelle	Add Attachment
Lourdes Salazar	Mar 02, 2020 10:19 AM	**This is an email** Hello, This printer in my office is having some significant print quality issues. Could someone please take a look when you get a chance? Thank you. Daniel	Add Attachment