Machine has been picked up.

****This is an email****
Dear Tricia Flaherty,

Thank you for your e-mail.

I am sorry to hear that it is not possible for your to 
activate the license again.

The activation fails indeed because the license has 
not been deactivated and is still bound to the 
following devices:

Computer 1: w20130415.mash.wou.edu
Computer 2: py21213manoogim.mash.wou.edu

Both installations have been or are still in use by M. 
Eichler.
To be able to activate the license again please ask 
this user to deactivate the license on these devices 
as a Single User License may only be used by one 
person.

Thank you.

To deactivate a license please open MAXQDA with a 
right click and „Run as admin“. Once your are in 
MAXQDA, open a project file and click „?“ > 
„License“ > „License transfer / return“ > „Transfer 
license“.
The license will be deactivated and automatically 
unlocked for a a new activation.

Please note that we offer our free online support only 
for the current and the previous versions of 
MAXQDA, currently MAXQDA 2020 and MAXQDA 
2018.
All older versions and licenses (i.a. MAXQDA 11) are 
no longer supported and are not eligible for our free 
online supported anymore.
This also applies to gestures of goodwill such as 
deactivation of installations and licenses and the 
unlocking of new activation possibilities.

Thank you for understanding.

If you have any questions, please do not hesitate to 
contact me.

Best regards,
Andreas

--
Andreas Kosciotkowski - MAXQDA Support Team

VERBI Software - Consult - Sozialforschung GmbH
Invalidenstraße 74, 10557 Berlin, Germany

****This is an email****
Dear Tricia Flaherty,

We have received your support request.

Our support team will look into your request 
and get back to you as soon as possible.

You will generally receive a response within 1-
2 working days. If this is not the case, please 
check your spam folder before sending a new 
request. All emails are processed in the order 
of the date and time receipt. All emails are 
processed in chronological order.

Our support team is available Monday to Friday 
from 09:30 to 17:00 (CET). On Saturdays and 
Sundays as well as on holidays, our office is 
closed. Should you have any questions in the 
meantime, please contact our customer service 
team at cs@maxqda.com.

We have also answered many of the most 
frequently asked questions in our FAQs. And our 
forum also includes many discussions concerning 
common questions, which may also be helpful to 
you.

Thank you for your patience.

Best wishes,
Your MAXQDA team

—
This is an automatically generated confirmation 
message. Please do not reply to 
support@maxqda.de. Emails to this address are 
NOT read by our support team.

 

Looks like MaxQDA is not installed, and it is 
having issues installing.

It's ready to go

Priority changed from (3) Priority to (2) High Priority.

Status changed from (5) Completed to (1) Pending

Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Margaret,
I took a look at your laptop and ran some tests and 
updates on it and it seems to be working fine for me. 
Perhaps when you are available I can deliver it and 
you can show me what happened to cause the issue 
and if we can replicate it. Let me know when you are 
available.
Thank you
Joe

Ran diagnostics, nothing looked awry

Margaret came in to drop off a laptop.

She said she was screening a film for class and 
then it made a screeching sound and froze. She 
let the battery die. In the in box. Give her a 
call when its ready.